Thank you for visiting the WigSalon.com website operated by Paris Boutique wigs, a privately owned 100% USA owned and operated company, online since 1996.
HASSLE-FREE EXCHANGES & RETURNS
At WigSalon.com, there are now no return or restocking fees on eligible orders returned for store credit or refund. However, please try your wigs on with the tags left on. Removal of tags voids warranty.
NOTIFY WIGSALON ON INTENT TO EXCHANGE OR RETURN
First, within 5 days of receipt of you package, email us at [email protected] to notify us of your issue. Alternatively, you can text us at 888-TEXT-WIG (839-8944) and state your name and the wig you want to send back. We will issue you an RA#. You may also call in during business hours: 888 721 WIGS (9447).
1809 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
Note: You are responsible for the package getting to us. Once it tracks by a reliable carrier as delivered, we will consider it as delivered. Please retain your track number. You may also notify us of that track number by emailing is at [email protected].
We will accept returns on all eligible products where the product or packaging has not been altered, worn, or damaged no later than 5 days after you receive your product(s).
When returning your item, you may choose from these options:
- Store Credit - Makes your next purchase easy. A full credit will appear in your account when you log in within 3 days of its receipt.
- Refund - Eligible returns will receive a refund to your original payment method – less any unpaid or free shipping costs associated with your order. No restock fee will be charged.
Refunds will be processed within 3 to 5 business days from receiving your return. You will get an emailed notification from WigSalon when credited. Please note: your bank may have a delay in processing your credit back to your account.
Please note: Fee-free returns authorizations are issued if requested within 5 days from the date you receive your products. Any requests after 5 days are subject to a 20% fee if deemed acceptable. WigSalon retains the sole discretion to accept or reject a return or exchange request made outside of the 5-day free window.
If you have any concerns about our Return Policy, please reach out to us at [email protected] or by phone at 888-721-WIGS(9447).
Products Eligible for Return:
- In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
- Must have tags attached and in original packaging.
- Requests must be made within 5 days of receipt of package.
- Worn items or items containing any signs of wear including odor or styling product.
- Damaged packaging or product as well as discontinued, closeout, price-matched and last call items.
- Wig care products, liquids and accessories.
- Costume and fantasy wigs.
SHIPPING & HANDLING
We offer 5 shipping options, plus FREE Shipping for US Orders over $50 (except when using sale coupons).
- US Ground First-Class Mail takes 7–9 business days: $6.95*
- US Air Priority Mail takes 3–6 business days: $9.95
- US Express shipping takes 2–3 business days: 39.95
- Canada Air shipping takes 5–14 business days: $29.95
- International shipping* takes 8–14 business days: $49.95
Note: US Air shipping is the required minimal option for Hawaii, Puerto Rico, and Alaska.
*Wigsalon.com is not responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. Any refused international packages (including Canada) will only be refunded 60% of the total order amount when the order tracks as returned to us.
Signature Required on Large Orders
While WigSalon.com requires a signature for clients to accept shipments/orders over $500, clients can have that waived through UPS My Choice. However, we do not recommend waiving the signature because if the package is lost you have waived all UPS or WigSalon liability. UPS cannot even do a trace investigation to locate or recover the package if signature is waived.
Additional Shipping Charges
For shipments returned to WigSalon.com due to bad address information or refusal upon delivery, there will be a $25 fee automatically charged on USA orders. Shipping and handling charges are non-refundable in the event of a return of any kind.
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as business days and should be considered when calculating shipping times. If you need additional information, please email [email protected]
If you are concerned with weather delaying your order, check the Service Alerts page on UPS or USPS for updated notices about shipping delays due to weather. Message and data rates may apply
Orders may take between 1-5 business days to process before shipping out. After orders are placed in our system, if you would like to make any changes to your order, please call our Hair Experts at 1-888-721-WIGS(9447), email [email protected] or text 888-TEXT-WIG. Our staff is available during our business hours of 9:30am - 4:30pm (Pacific Time) from Monday - Friday (excluding holidays). Emailing and texting after business hours is fine, as we will get those messages as soon as business hours resume. In some cases, we may respond to emails and texts after business hours as our staff often look into emails and texts after hours.
Note: Once your order’s status is shipped we are unable to make any changes or cancellations.
RISK OF LOSS
Title to the items purchased and therefore the risk of loss pass to you when the carrier provides tracking that the package is delivered. No signatures will be required unless requested by you by email to [email protected], or unless we deem it as important to protect our interests.
For the most efficient service, please register an account with us!
Go to www.wigsalon.com. If you are using your phone or tablet, click on the ‘Account’ button located top right. If you using a desktop or laptop, click on the ‘Account’ button located top right. Follow the login prompts by entering your email and password. Once you’ve logged into your account, under the ‘Order History’ section - click on the Order you are wanting to track. If your order has shipped, a tracking number will be added under the product information.
Once your order has shipped, you will also receive email updates from UPS or USPS with shipping and tracking information to the email address you used to place your order.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. We will notify you of any corrections or changes and ask for your approval before we complete your order. Any typographical, photographic, or specification error in product listing or pricing is subject to correction.
To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24/7 by Sucuri.net to make sure that we are always open, safe and ready for safe shopping.
www.wigsalon.com respects and protects the privacy of our clients. For your privacy protection, all packages will ship from Paris Boutique. The word “wigs” will not appear on your package.
Email Newsletter: In an effort to keep our clients informed, WigSalon.com periodically sends out new wig notifications and special discounts via email. At any time, you may unsubscribe to our email notices by clicking the Unsubscribe Link at the bottom of our emails or by sending an unsubscribe email request to [email protected].
PERSONAL INFORMATION WE COLLECT
When you visit our site, we automatically collect certain information about your device, web browser, IP address and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about pages and products you view, as well as what websites or search terms referred you to our site.
When you make a purchase or attempt to make a purchase through our site, we collect information including your name, billing address, shipping address, payment information, credit card numbers, email address, and phone number. Credit card numbers are not auto-stored in our system except for the last four digits for identification.
We may share your personal Information with third parties including Google Analytics. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests or to otherwise protect our rights.
PHONE NUMBERS AND EMAILS
By entering your phone number and you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages do not exceed two per month. You can unsubscribe from further text messages by replying STOP.
We attempt to display the products featured on our site as accurately as possible. In most cases they are the licensed images of the wig makers. However, we cannot guarantee that your monitor's display of merchandise color, texture or detail will be accurate. On occasion, our site may contain incomplete information, typographical errors, or inaccuracies as to description, pricing, promotions, sizing, fabrication, color or availability. We reserve the right to correct errors at any time without prior notice (including after your order has been placed).
We reserve the right to change pricing at any time.
PRICEMATCH AND COUPON GUARANTEE
If you find any item we carry at a lower price on a competitor's website, WigSalon.com will match the competitor’s price.
- The competitor must be an authorized US internet retailer advertising the identical product online.
- The product must be advertised on the competitor’s website.
- Since wigsalon.com only sells unopened items, we will not match competitors’ free offers, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise.
- Price matching cannot be combined with any other coupons or offers.
- Price matching can be completed by our Hair Experts before you purchase or within five (5) days of your purchase.
To request a price match simply call our Hair Experts at 1-888-721-WIGS(9447) during our business hours or email [email protected].
MISUSE OF SITE
WAIVER OF LIABILITY
The content provided on this site (including content and your comments) is solely for informational purposes. It is your sole responsibility to consult a qualified health care professional for advice, diagnosis, and/or treatment of any health related condition. Opinions expressed on this site, and in communications with our buyers, are opinions of the individual expressing such opinions and may not reflect the opinions of WigSalon.com.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
COMMENTS AND REVIEWS:
Any comments, images, reviews, suggestions, ideas, videos, submissions or other communications submitted or offered to us WigSalon.com will be and remain the property of WigSalon.com. Your submission of said communications will constitute an assignment to WigSalon.com of all worldwide rights, title and interest to all intellectual property rights in your submissions. Wigsalon.com will be entitled to use, reproduce, disclose, publish and distribute communications (or any part thereof, in edited or modified form) for any purpose whatsoever, without compensation to you. You agree that your submissions do not violate rights of any third party, including but not limited to, copyright, trademark, privacy or other personal or proprietary rights. You also agree that will not contain libelous, threatening, defamatory or otherwise unlawful, abusive or obscene materials; and you will not transmit any computer virus or malware that could affect operation of our site.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through [email protected] to request your information.
YOUR ACCOUNT SECURITY
We may assign you a password and account identification to enable you to access and use certain portions of this site. Each time you use a password or identification, you will be deemed to be authorized to access and use the site in a manner consistent with our terms and policies. WigSalon has no obligation to investigate the authorization or source of any such access of the site. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you, or created by you, whether or not such access to and use of this site was actually authorized by you, including without limitation, all communications, transmissions and all obligations (including without limitation purchases and financial obligations) incurred through such access or use.
You are solely responsible for protecting the security and confidentiality of any password and identification assigned to you or created by you. You agree to immediately notify us by email to [email protected] of any unauthorized use of your password or identification or any other breach or threatened breach of this site's security.
When you place an order through our site, we will maintain your order information for our mutual benefit unless and until you ask us to delete this information.
WigSalon.com reserves the right at our discretion to make changes to these policies at any time.
FRAUD AND THEFT
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE IS ILLEGAL. THOSE RESPONSIBLE WILL BE PROSECUTED.
For more information about our policies and privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by mail using the details provided below:
WigSalon.com, 1809 Manhattan Beach Blvd. Manhattan Beach CA 90266
When using the pre-paid label to return your order, a return shipping charge starting from $7.95 will be deducted from the return amount. That shipping amount will vary depending on where you live. Pre-paid return shipping labels are for USA clients only.