HASSLE-FREE EXCHANGES & RETURNS
At WigSalon.com, there are now no return or restocking fees on eligible orders returned for store credit or refund. However, please try your wigs on with the tags left on. Removal of tags voids warranty.
NOTIFY WIGSALON ON INTENT TO EXCHANGE OR RETURN
First, within 5 days of receipt of you package, email us at [email protected] to notify us of your issue. Alternatively, you can text us at 888-TEXT-WIG (839-8944) and state your name and the wig you want to send back. We will issue you an RA#. You may also call in during business hours: 888 721 WIGS (9447).
752 14th Street
Manhattan Beach, CA 90266
Note: You are responsible for the package getting to us. Once it tracks by a reliable carrier as delivered, we will consider it as delivered. Please retain your track number. You may also notify us of that track number by emailing is at [email protected]
We will accept returns on all eligible products where the product or packaging has not been altered, worn, or damaged no later than 5 days after you receive your product(s).
When returning your item, you may choose from these options:
- Store Credit - Makes your next purchase easy. A full credit will appear in your account when you log in within 3 days of its receipt.
- Refund - Eligible returns will receive a refund to your original payment method – less any unpaid or free shipping costs associated with your order. No restock fee will be charged.
Refunds will be processed within 5 to 7 business days from receiving your return. You will get an emailed notification from WigSalon when credited. Please note: your bank may have a delay in processing your credit back to your account.
Please note: Fee-free returns authorizations are issued if requested within 5 days from the date you receive your products. Any requests after 5 days are subject to a 20% fee if deemed acceptable. WigSalon retains the sole discretion to accept or reject a return or exchange request made outside of the 5-day free window.
If you have any concerns about our Return Policy, please reach out to us at [email protected] or by phone at 888-721-WIGS(9447).
Products Eligible for Return:
- In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
- Must have tags attached and in original packaging.
- Requests must be made within 5 days of receipt of package.
- Worn items or items containing any signs of wear including odor or styling product.
- Damaged packaging or product as well as discontinued, closeout, price-matched and last call items.
- Wig care products, liquids and accessories.
- Costume and fantasy wigs.