HASSLE-FREE EXCHANGES & RETURNS
At WigSalon.com, there are now no return or restocking fees on eligible orders returned for store credit or refund. However, please try your wigs on with the tags left on. Removal of tags voids warranty. No Refunds on Clearance/Sale wigs. Sale wigs can be exchanged for store credit only. * Exclusions: A 10% restocking fee will be incurred on Ellen Wille Wigs returned for refund. Restocking fee will be waived for exchanges. One exchange per purchased wig only. Shipping costs to you and to WigSalon are not refundable. All Human Hair wigs will will incur a $25.00 restocking fee on refunds.
NOTIFY WIGSALON ON INTENT TO EXCHANGE OR RETURN
First, within 5 days of receipt of you package, email us at [email protected] to notify us of your issue. Alternatively, you can text us at 888-TEXT-WIG (839-8944) and state your name and the wig you want to send back. We will issue you an RA# and instructions for your return. You may also call in during business hours: 800-262-8437.
752 14th Street
Manhattan Beach, CA 90266
Note: You are responsible for the package getting to us. Once it tracks by a reliable carrier as delivered, we will consider it as delivered. Please retain your tracking number. You may also notify us of your tracking number by emailing us at [email protected]
We will accept returns on all eligible products where the product or packaging has not been altered, worn, or damaged no later than 5 days after you receive your product(s).
When returning your item, you may choose from these options:
- Store Credit - Makes your next purchase easy. Store credits do not expire. When using a store credit please place your order with a customer service agent.
- Refund - Eligible returns will receive a refund to your original payment method – less all shipping costs associated with your order. No restock fee will be charged
- Exclusions - A 10% restocking fee will be incurred on Ellen Wille Wigs returned for refund. Restocking fee will be waived for exchanges. All Human Hair wigs will will incur a $25.00 restocking fee on refunds. If opting for store credit this fee will be waived.
Refunds will be processed within 5 to 7 business days from receiving your return. You will get an emailed notification from WigSalon when credited. Please note: your bank may have a delay in processing your credit back to your account.
Please note: Fee-free returns authorizations are issued if requested within 5 days from the date you receive your products. Any requests after 5 days are subject to a 20% fee if deemed acceptable. WigSalon retains the sole discretion to accept or reject a return or exchange request made outside of the 5-day free window.
Ground shipping for domestic exchange orders is $5.95
Additional charges will be calculated for international, priority or express mail. Please inquire during exchange process whenever applicable.
If you have any concerns about our Return Policy, please reach out to us at [email protected] or by phone at 800-262-8437 M-F 10-6:30 EST.
Products Eligible for Return:
- In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
- Must have tags attached and in original packaging.
- Requests must be made within 5 days of receipt of package.
- Clearance/Sale wigs are exchange only. A store credit will be issued once returned. To use a store credit please speak to a customer service agent to place your new order.
- Worn items or items containing any signs of wear including odor or styling product.
- Damaged packaging or product as well as discontinued, closeout, price-matched and last call items.
- Wig care products, liquids and accessories.
- Costume and fantasy wigs.
- All items purchased in our Manhattan Beach Salon are final sale (not valid for return, store credit, or exchange).
- Items that are special ordered (in Salon) must be picked up within 14 days (10 business days). Ordered items are eligible for store credit minus a 15% restock fee if not taken within 14 day timeline. Once special orders are picked up they are not valid for return, store credit, or exchange.